Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for golf enthusiasts aged 18 years or older who wish to purchase premium golf equipment and accessories. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Masters Store or our suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our golf equipment and accessories, including:

• Golf clubs (drivers, fairway woods, putters)
• Club components (grips, heads, shafts)
• Golf trolleys and spare parts
• Golf bags, balls, shoes and accessories
• Specialty items like Country Putter Head Covers

However, slight variations in colour or appearance may occur due to monitor settings. If you receive a product that significantly differs from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• Orders may be cancelled within 24 hours of placement by contacting our customer service

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes, though this will not affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary due to customs processing.

4.2 Delivery Responsibilities

Once items leave our facility, responsibility for loss or damage transfers to the carrier. Please inspect packages upon delivery and report any damage immediately.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from the delivery date for most items. To be eligible:

• Items must be in original, unused condition
• Original packaging with all tags must be included
• Proof of purchase must accompany the return

5.2 Non-Returnable Items

For hygiene reasons, these items cannot be returned unless faulty:

• Golf shoes
• Golf shoe accessories
• Certain electrical components for golf trolleys (contact us before returning)

5.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected]
2. Complete the return request form we provide
3. Wait for approval (within 2 business days)
4. Ship items to: Masters Store Returns, 14 Penny St, Lancaster, GB LA8Z 4HD

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return:

• Original shipping fees are non-refundable unless due to our error
• Refunds are issued to the original payment method
• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6.2 Prohibited Conduct

You may not:

• Use our products for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Resell our products without authorization

7. Liability Limitations

7.1 Product Use

Golf equipment should be used as intended. Masters Store is not liable for injuries resulting from improper use, modification, or failure to follow manufacturer guidelines.

7.2 Website Availability

We strive to maintain 24/7 website availability but are not liable for occasional downtime due to maintenance or circumstances beyond our control.

7.3 General Limitation

Our total liability for any claim related to your use of the website or products shall not exceed the purchase price of the products in question.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to update these Terms and Conditions. The current version will always be posted on our website with the effective date.

10. Contact Information

For questions about these Terms or any other inquiries:

Masters Store
14 Penny St
Lancaster, GB LA8Z 4HD
Email: [email protected]