At Masters Store, we’re committed to delivering premium golf equipment and accessories to enthusiasts worldwide with the same precision you expect on the green. Our shipping and returns policies are designed to keep your game moving smoothly.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Includes full tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
    • Basic tracking included

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary by destination and customs processing.

Our Returns Promise

We offer a 15-day return window from the date of delivery for most items. To be eligible for return:

  • Items must be in original, unused condition
  • Original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless faulty:

  • Golf Shoes
  • Golf Shoe Accessories

Certain electrical components for golf trolleys may have specific return conditions – please contact us before returning these items.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your request
  2. Complete the return request form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your items securely using the original packaging if possible
  5. Ship your return to our Lancaster facility using a trackable service

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Masters Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]) placed on [Order Date].

Product details:

  • Product Name: [Product Name]
  • Product Code/SKU: [If available]
  • Reason for return: [Please specify]

I confirm that the item is in its original condition and packaging.

[For exchanges only]: I would like to exchange this for: [Product Name] in [Size/Color/Specification if applicable]

My contact information:

  • Full Name:
  • Email:
  • Phone Number:

Please advise on next steps at your earliest convenience.

Best regards,
[Your Name]

Refund Process

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges of eligible items:

  • We’ll ship your replacement item once we receive the original product
  • Standard shipping charges apply for the new item unless the exchange is due to our error
  • If the replacement item is of higher value, we’ll invoice you for the difference

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error. We recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance for high-value golf equipment

Our return address is:

Masters Store Returns
14 Penny St
Lancaster, GB LA8Z 4HD

Damaged or Faulty Items

If you receive a damaged or faulty item (including golf trolley components or club parts):

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or defect
  3. We’ll arrange a replacement or refund and cover return shipping costs

Pro Tip: For faster resolution when returning golf club components (grips, heads, shafts), please specify the exact issue you’re experiencing – this helps our technical team provide better support.

Need Assistance?

Our golf equipment specialists are here to help with any shipping, return or exchange questions. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Masters Store for your golfing needs. We’re committed to ensuring your complete satisfaction with every purchase.