Welcome to Masters Store’s FAQ section. We’re here to help with any questions about our premium golf equipment, delivery services, or your shopping experience. Below you’ll find answers to our most common queries from golf enthusiasts worldwide.

About Masters Store

What kind of products does Masters Store specialise in?

We specialise in premium golf equipment and accessories, including:

  • Complete golf clubs (drivers, fairway woods, putters)
  • Club components (grips, heads, shafts)
  • Golf trolleys and spare parts (including Golfstream and Greenhill models)
  • Golf bags, balls, shoes and accessories
  • Specialty items like Country Putter Head Covers by Headkase
Where is Masters Store based?

Our workshop and headquarters are located at 14 Penny St, Lancaster, GB LA8Z 4HD. We ship globally to golf enthusiasts everywhere (excluding some remote areas in Asia).

Product Questions

How do I know which golf club components are right for my game?

Our golf specialists carefully curate all components to meet professional standards. For specific recommendations, please email our customer service team at [email protected] with details about your playing style and current equipment.

Are your Golfstream trolley parts compatible with all models?

We stock parts for most Golfstream models, including motors, gearboxes, wheels, clutches, and electrical components. Please check the product descriptions carefully or contact us if you’re unsure about compatibility.

Do you offer custom fitting services for golf clubs?

While we don’t currently offer in-person custom fitting, our range of premium components allows experienced golfers to build clubs to their specifications. Our customer service team can advise on typical configurations for different playing styles.

Ordering & Account

What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

How can I track my order?

Once your order ships, you’ll receive an email with tracking information. Standard shipments via DHL/FedEx and EMS both provide detailed tracking.

Can I change or cancel my order after placing it?

We process orders quickly to get your golf equipment to you promptly. If you need to modify or cancel an order, please email [email protected] immediately – we’ll do our best to accommodate your request if the order hasn’t yet been dispatched.

Shipping & Delivery

What are your shipping options?

We offer two premium delivery services tailored for golf equipment:

  • Standard Shipping (£12.95): Expedited service via DHL/FedEx, typically 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, typically 15-25 business days after dispatch
How long does order processing take?

All orders undergo our quality check and secure packaging process, typically completing within 1-2 business days before dispatch.

Do you ship to my country?

We ship globally to golf enthusiasts worldwide, excluding some remote areas in Asia. If you’re unsure about delivery to your location, please contact us before ordering.

How is golf equipment packaged for shipping?

We treat your equipment with the same care we’d want for our own. Clubs are protected with bubble wrap, fragile components are specially boxed, and all shipments use secure, golf-appropriate packaging.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from receipt of your order. Items must be unused and in original packaging. Please email [email protected] to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping method.

How long do refunds take to process?

Once we receive your returned item, we’ll process your refund within 5 business days. The time for the refund to appear in your account depends on your payment provider.

Can I exchange an item?

Yes, we’re happy to facilitate exchanges for alternate products. Please contact our customer service team to arrange this.

Still Have Questions?

Our customer service team of golf enthusiasts is ready to help with any other queries. Email us at [email protected] and we’ll respond promptly.

At Masters Store, we’re committed to delivering not just golf equipment, but better games, lower scores, and more enjoyment on the course. Shop with confidence knowing your golf essentials are handled with care and professionalism worthy of the Masters name.